What do you sell, and who to?
I am a medical doctor. I want to order your products to give to my patients.
How do you package your products?
What is the shelf life of your products? How should I store my powders?
I want to order a large quantity of xxxxx. Can you split my order into several smaller jars?
What payment methods do you accept?
Is ordering secure?
Help! I have been charged twice!
What is your cancellation policy?
What is your return policy?
Where do you ship?
How much is shipping?
How do you ship?
How long will my order take to process and deliver?
It has been 5 days, and my order is not here!
How do you prepare your packages?
Can I import your products to my country?
Some countries make it difficult for their citizens to import these sorts of chemicals. They will return a high percentage of shipments. For this reason, we DO NOT ship to the following countries:
Afghanistan, Cuba, Germany, North Korea, Norway, Sudan, Syria, United Arab Emirates
As of March 2014 we are experiencing issues with shipments to Italy. Click here for further information.
As of March 2014, we are experiencing issues with shipments to Italy. The problems are predominantly but not exclusively with higher value shipments sent via the fastest mailing service, EMS. Italian Customs are unsure about the purpose of these items and are asking importers for further information via a letter. They are not saying that they items are explicitly prohibited. We highly recommend you contact us before placing an order so that you can provide us with clearance paperwork for Italian customs. Such paperwork can include a letter to Italian customs outlining your intended use.
For further information, we highly recommend that you contact the Agenzia delle Dogane.
My country has high import taxes. Can you reduce the listed value of the contents?